What materials do you use?
always we use zinc alloy for belt buckle.
What is the ordering process?
Send your design or idea
Get a digital proof & quote
Approve the proof and make payment
We begin production
Pins are shipped to you
What is your MOQ (minimum order quantity)?
We have no MOQ! But there is mold fee for custom order. We suggest you order 50pcs at least.
My order came defective/incorrect, how can I get this fixed?
We’re sorry to hear there’s an issue with your order! Please follow these steps so we can help you as quickly as possible:
Contact us within 7 days of receiving your order.
Describe the issue (damaged, missing, or incorrect items).
Attach clear photos showing the problem — this helps us assess the situation and find the best solution.
Once we review the case, we will:
Arrange a replacement or remake (if there’s a production error or damage), or
Offer a partial refund or compensation depending on the issue.
We take pride in our quality and customer service, and we’ll work hard to make it right.
Can I reorder the same design later?
Absolutely! We keep your mold for 3 years, making repeat orders easier and often cheaper.
Is it possible to engrave our own logo on the product?
Of course, our metal products can provide customers with additional logo engraving services.
Can I get my products faster than typical turnaround time?
We provide expedited services, if customers want to speed up the production of orders, only need to pay expedited fees to get products faster.
After I place my order, when will I receive my products?
Our delivery times range between 12-18 days after receipt of an order and approval of artwork (please refer to the appropriate item on this website for the normal delivery times listed). However, some delivery times may vary depending upon the quantity, production methods used, or uniqueness of your design requirements.
What if I need to make changes or cancel my order after it’s in production?
Any changes or cancellations are subject to charges based on costs incurred up to time of your request. No change is accepted once an order is in production. If changes are necessary once production begins, it will be considered a new order.
What are your payment terms?
We accept:
Bank wire transfer (T/T)
PayPal
Major credit cards (Visa, MasterCard) — on request
For large orders, we may require a 50% deposit upfront, with balance due before shipping